Excellence management model assessment in a car dealer

Authors

  • Mauro Manoel Quaio Posso Universidade Paulista - UNIP
  • Eduardo Fernando Mendes Universidade Paulista - UNIP
  • Flávio Romero Macau Universidade Paulista - UNIP

DOI:

https://doi.org/10.22567/rep.v4i1.133

Keywords:

Excellence Management, National Quality Foundation, Car Dealers

Abstract

This paper explores the evaluation of performance and quality management in a car dealer. The evaluation is based on the Excellence Model in Management criteria from the FNQ Foundation, measured through a self assessment of the firm operations and procedures. The analysis of the responses result in a reference score, and stimulates the development of ideas and directives to enhance each criteria.  

Author Biographies

Mauro Manoel Quaio Posso, Universidade Paulista - UNIP

Graduando do Curso de Administração

Eduardo Fernando Mendes, Universidade Paulista - UNIP

Professor do Curso de Administração

Flávio Romero Macau, Universidade Paulista - UNIP

Coordenador do Programa de Mestrado Acadêmico em Administração

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Published

2015-06-14

How to Cite

Posso, M. M. Q., Mendes, E. F., & Macau, F. R. (2015). Excellence management model assessment in a car dealer. Revista Eniac Pesquisa, 4(1), 1–16. https://doi.org/10.22567/rep.v4i1.133

Issue

Vol. 4 No. 1 (2015)

Section

Artigos

License

Copyright (c) 2015 Revista Eniac Pesquisa

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.