Servers training the Ministry of Public Rondônia State accounts as management strategy

Abstract

This paper studies the relevance of training in public management from the assumptions of Managerial Administration where there is a causal link between personal capacitation and successfull performed services. This form also known as the New Public Management (NPM), aims at the quality of public services provided to citizens, availing itself for much of performance controls. In this context, the paper aims to verify the relevance of the training process conducted by the Rondônia’s Ministry of Public Accounts servers and reflections of training in improving the quality of services performed. Making use of the deductive method of research, we analyze aspects of capacitation in general, to understand its importance within the new model of public administration. As objective the research is classified as descriptive and as to approach the problem, qualitative. The research instrument drew on secondary sources and two questionnaires, one applied to advisers and assistants to cabinet and other Attorneys Auditors. The study concluded that there is a high level of participation in the training offered by the institution studied and that the majority of respondents believes that training has a direct and immediate impact on the services performed.